Information we collect

When you enquire about or book a stay, you may provide your name, phone number, email address, preferred dates, guest count and the details included in your message.

We may also receive technical information about how the website is used, such as browser type, device information, pages viewed and approximate location data collected through cookies or analytics tools.

How we use your information

We may use your information to:

• reply to availability and booking enquiries;
• manage reservations, check-in communication and guest support;
• prevent booking conflicts and maintain the security of our properties;
• improve the website, services and guest experience; and
• send offers or updates only where you have agreed to receive marketing communication.

When information may be shared

We may share only the information needed with service providers who help us operate the website or fulfil a requested service. Information may also be disclosed where required by law, to protect legal rights or safety, or as part of a business reorganisation.

We do not sell personal information or share it with unrelated third parties for their own marketing.

Cookies, analytics and external links

Our website may use cookies, pixels or similar technologies to remember preferences, understand website usage and improve performance. You can limit cookies through your browser settings, although some website functions may be affected.

Links to services such as WhatsApp, Airbnb, Instagram or Google Maps take you to third-party platforms. Information you provide there is handled under that platform’s own privacy policy.

Security and retention

We take reasonable steps to protect personal information against unauthorised access, misuse or alteration. No internet service can guarantee absolute security, so please avoid sending payment-card details or other highly sensitive information through the website or WhatsApp enquiry form.

We keep information only for as long as reasonably needed for guest communication, legal obligations, dispute handling and legitimate business records.

Your choices

You may ask us to update or correct your contact information, or request that we stop marketing messages. You can also opt out of promotional communication at any time.